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TERMS AND CONDITIONS

1. WHAT ARE YOUR DELIVERY TERMS

FREE UK DELIVERY - Beasty Bags deliver to anywhere in the UK mainland for free.

International deliveries considered on special request. Please contact us for more details.

We aim to deliver all orders within 14 days, however, please allow up to 28 days as a worst case scenario. Please advise us if your order is urgent and we will do everything we can to meet your requirements.

All UK deliveries are shipped generously filled with polyester fibre and polystyrene beans.

Important - Taking Delivery

Please make sure that you check your goods carefully before signing for them. We cannot replace damaged goods if the Courier is not advised of the damage when you receive them.

As soon as we have delivered the goods, you are responsible for them, until such time as the goods are delivered back us or our agent, in the event of cancellation or refund.

What if I’m not in when you deliver?

Our deliveries will usually be made Monday to Friday between 8am and 5pm. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made our nominated courier will leave a card at the delivery address confirming that they have attempted delivery. The card contains a contact number so you can speak directly to them and agree a mutually convenient delivery time or, alternatively, arrange for you to collect the order directly from their depot. After three failed delivery attempts, your items are usually returned to our warehouse.

2. WHAT HAPPENS IF THE BEAN BAG I WANT IS OUT OF STOCK?

Demand for our bean bags has been very high and, despite our best intentions, we may temporarily be out of stock of some items or colours. If this is the case, we will contact you to let you know when one might be available before progressing with the order.

3. WHAT ARE THE DIMENSIONS OF YOUR BEAN BAGS?

The dimensions of each bean bag are shown next to each type of Beasty Bag on its product page.

4. HOW DO I CARE FOR MY BEASTY

Washing your Beasty Bag™ Cover

Taking care of your bag is very easy and won’t require much time or effort. Both the Cotton and the Faux Suede materials are washable (we recommend that they are hand washed or machine washed at 30 degrees). Please DO NOT mix different coloured beanbag products together for washing as the colours may run and please DO NOT tumble dry. Faux Leather covers should be cleaned using a damp soft cloth, but must not be machine washed.

To wash the cover, unzip and remove the inner liner bag, open the zip into the head and take out the stuffing, then place the whole cover in the machine and wash on a cool wash. If something has spilt onto the head and gone into the fibre, the fibre can be placed in a pillow case and washed on a cool wash. Please ensure the fibre is completely dry before restuffing the head.

How do I keep my Beasty Bag™ in shape?

It is quite natural after a period of time that the polystyrene beads will begin to compress. Re-Fill bags for both fibre and beads are available from us at info@beastybags.co.uk. Simply re-fill or top up your Beasty Bag to your liking. Just undo the zipper on your product and throw in the beans. With the correct care and maintenance you will get years of enjoyment from all our products.

Can you repair my Beasty Bag™?

At Beasty Bags™ we are happy to repair any product purchased from us for a small fee. Please note any shipment costs must be met by the customer. For further information please contact us.

5. Tell me about your tamper proof zips

We have inverted our zips on the inner bag, to effectively seal the bean bags and make them more difficult to open. Our zips may look strange to many. They are not broken!! Please use a pencil or similar item to slide the zip open until you can get hold of the toggle and then slide the zip across. Beasty Bags™ accepts no responsibility for misused or mistreated zips.

6. Fire Saftey

All our beanbags comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988, amended 1989 and 1993.

WARNING Keep product away from naked flames and other sources of ignition.

7. Child Safety

Please note that this item is not a toy and is not suitable for children under the age of 3 years unless supervised by an adult.

8. WHAT IS YOUR RETURNS POLICY

As each Beasty Bag is handmade, please be aware that they may vary slightly from the original samples. This is part of their charm and makes them unique.

We hope you will be satisfied with any product purchased from our website but if you wish to return an item we operate a 7 day money back guarantee as detailed below and aim to make it as quick and convenient as possible.

7 DAY MONEY BACK GUARANTEE

All orders purchased on our website can be returned for a full refund under our refund policy provided that you have first contacted us within 7 days of receipt and the goods are then returned in an unused condition and in their original packaging within 14 days of delivery. You are entitled to an identical replacement (if in stock) or a refund of the cost of the goods (excluding all delivery costs and a 20% restocking charge) providing the goods have not been used. Please note, we individually check all returns and if we consider the fault to be caused after receipt then a refund will not be given.

Should the product have a manufacturing fault or we have made a mistake we will not debit the postage costs and provided the item is returned within a 28 day period we will issue a full refund. This does not affect your statutory rights.

Please note: Custom Made items CANNOT be returned unless there is a manufacturing fault with the item.

If you need to return goods to us for any reason, please email us at info@beastybags.co.uk. We will arrange for collection from your home/premises (please do not make alternative arrangements). Please ensure that you package the goods in the original packaging or suitable alternative packaging to avoid damage in transit back to our warehouse. If dammage occurs during the return due to insufficient packaging then you will be held responsible.

You are advised that a purchase made through this website constitutes a legally binding contract.

9. WHAT IS YOUR WEBSITE POLICY

The following constitute terms and conditions of use of our website. Terms may be changed, deleted or added at any time. You as the customer are bound by these terms, conditions, and/or alterations. We constantly strive to perfect our products and website, and therefore welcome your feedback and suggestions. We have developed this policy because we want you to feel confident about the privacy and security of your personal information.

This site and its contents are provided on an "as is" basis and imply or assert no warrantees of any kind, including but not limited to, warranties of title or implied warrantees of merchantability or fitness for a particular purpose. Beastybags.co.uk does not warrantee or guarantee that this site or its contents are error-free or free of viruses or other harmful components.

In using this site, you acknowledge that you are assuming full responsibility for all costs associated with all necessary repairs or servicing of all equipment used to facilitate your participation in this website. No agents, including but not limited to, officers, directors and employees will be liable for any damages of any kind related to your use of this site.

The Use of Personal Info

At Beasty Bags™, we respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information. We will not send you unwanted email messages or junk mail, and your details will not be passed to any organisation beyond Beasty Bags™ without your explicit permission. However, we will use email to send you messages about outstanding orders. We may also use email to keep you up to date with news about our site. If you do not want to be kept informed in this way by email, please click the unsubscribe link at the bottom of all emails.

10. Third party sites

Third party Internet sites that you can link to through beastybags.co.uk are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. Beasty Bags™ accepts no responsibility or liability for these sites.

11. Copyright and trademark statement

i) Unless otherwise indicated, the written materials, illustrations, designs and photographs found on this website are exclusive to and are protected and/or copyrighted by U.K. and international copyright laws.

ii) You may read, print and download it for private use only.

iii) You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.

iv) You may not commercialise or otherwise copy this site without our permission.

v) Use of this site is subject to our terms and conditions of use.

12. UK Law is applicable to this website and these terms and conditions.